RMA policy
(Return Merchandise Authorization)
In any case, all returned products must be accompanied by a consignment note and a completed request returned products form 
. RMA products must be packed in each one separately and in such a way as not to be damaged during transportation. Products shipped without a standard package to protect it, will not be accepted
Discrete event of return
1. Paralabate allo proion apo ayto poy paraggeilate.
| THa prepei na epikoinonhsete amesa mazi mas kai einai apokleistika dikh mas eythynh na diorthosoyme amesos to problhma. |
2. Exete kanei lathos sthn paraggelia sas.
| THa prepei entos 7 hmeron na epikoinonhsete mazi mas kai na mas epistrepsete ta eidh poy den epithymeite na krathsete. Aparaithtes proypotheseis einai: • Na mhn exei anoixtei h ergostasiakh syskeyasia • Na mhn yparxoyn kollhmena aytokollhta (times klp.) sthn syskeyasia • Kata thn metafora toys, tha prepei na syskeyastoyn se ksexoristh syskeyasia (koyta) oste na mhn ypostoyn zhmies. |
3. Apaiteitai epidiorthosh kai parallhla kalyptetai apo thn eggyhsh toy kataskeyasth.
| An kapoio proion paroysiazei ellatoma kai kalyptetai apo thn eggyhsh kalhs leitoyrgias toy kataskeyasth, exete to dynatothta na mas to epistrepsete oste na perasei apo to tmhma toy service. THa prepei na mas steilete ta RMA proionta, me ola ta parelkomena kai aksesoyar toys, thn forma RMA sosta symplhromenh kai to synodeytiko deltio apostolhs, me eksoda apostolea, sthn Sun Electronics, Ionias - Kaloxori, 57009 THessalonikh. An leipei ena ek ton trion parapano, to RMA den mporei na ginei dekto. Afoy to paralaboyme tha ginei elegxos apo to texniko mas tmhma gia na diapistothei to problhma toy proiontos poy anaferete sthn forma RMA poy mas steilate. • Ean to proion epidexetai episkeyhs, tote to episkeyazoyme kai sas to aposteloyme me thn epomenh paraggelia sas • Ean to proion den epidexetai episkeyhs, sas pistonoyme to poso ths aksias toy ston logariasmo sas |
Forma RMA
Sthn forma RMA prepei na einai symplhromena me akribh stoixeia:
- Arithmos RMA, mporeite na ton promhtheyteite apo emas, meso thlefonoy h hlektronika.
- Hmeromhnia agoras ton proionton.
- Kodikoi ton proionton.
- Synoptikh alla oysiodhs kai katatopistikh perigrafh toy problhmatos h toy logoy epistrofhs (p.x. ean h aitiologia einai «H syskeyh den leitoyrgei», eno kata ton elegxo diapistothei oti ayth energopoieitai kanonika, tote ayth tha sas epistrafei piso).